Applies to Musiplan Basic, Musiplan for Organisations
Last update 26th August, 2020


At Musiplan we try to keep things as simple as possible, while also maintaining a safe and
friendly environment for our users. Therefore it is required that we publish this set of terms
and conditions.
This is a legal document and all users using Musiplan are subject to these terms. We ask that
all users read these in full before using our services. Musiplan, its subdomains, subsidiaries
or affiliates are hereafter referred collectively to as ‘Musiplan’ or the ‘website’.
Musiplan reserves the right to make changes to this document at any time and without prior
notice; therefore, we recommend that you consult this document frequently for any
changes. It is currently accurate as of 26 August 2020.
In the event that you do not agree to these terms, you must cease usage of our services
immediately, and you will subsequently be prohibited from accessing Musiplan.
As a British organisation, Musiplan is subject to the laws governing the United Kingdom.
Your usage of Musiplan must also be in accordance with these laws.



Intellectual Property Rights



Unless stated otherwise, all content on Musiplan is our proprietary property, and source
code, functionality, software, designs, text and photographs are owned and controlled by us
or licensed to us. This content is protected by the United Kingdom’s copyright laws as well
as international copyright laws and conventions. The content provided by Musiplan is for
your information and personal use only.
Unless stated otherwise no part of the website or content may be copied, reproduced,
aggregated, republished, uploaded, posted, publicly displayed, encoded, translated,
transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose
without prior consent.
As long as you are eligible to use the site, you are granted a limited licence to access and use
the website, or to download/print a copy of the content for your personal, non-commercial
use. 



Correct usage of the site



By using the site, you represent and warrant that:
1) All information provided to us during registration is true, accurate, current and
complete.
2) You will maintain the accuracy of such information and promptly update it should
changes be necessary
3) You agree and have the legal capacity to comply with these Terms of Use
4) You are not a minor where you reside, or where you are a minor, you have received
parental permission to use the website
5) You will not access the website through automated or non-human means whether
through a bot or otherwise
6) You will not use the website for a legal or unauthorised purpose
7) Your use of the website will not violate any applicable law or regulation
Should you provide us with untrue, inaccurate, not current or incomplete information we
maintain the right to suspend or terminate your account and refuse any future use of our
services.



User registration


In order to use our services, you will be required to register with Musiplan. In order to
qualify for our services and to register, you must be:
• 18 years of age (teachers and parents). See below for more information on using Musiplan as a child. 
• A resident of a country where Musiplan is currently available
• English speaker- Musiplan is only available in English. We are looking to expand to
other languages soon.
You must also agree to the maintaining of the confidentiality of your account.


Using Musiplan as a child over the age of 13 

Musiplan can be used by children over the age of 13. Parental consent is required, and the account should be registered with the child's own email address (if applicable) and name. Interactions between teacher and student (ie, requesting help, task commenting, etc) are allowed. However the parent remains responsible for their child's account and must supervise the child throughout their use of Musiplan. We recommend that the parent sets up a parent account in order to be able to do this; otherwise, the parent must routinely monitor the child's own account to ensure that the child and the teacher are both acting within the terms.  Musiplan may request proof of parental permission and supervision. This may be carried out by digital signature, approval via the parent's email account or by other means specified to you by Musiplan. In the event that the user is part of an organisation using Musiplan, the organisation is responsible for ensuring the child is supervised throughout their usage of Musiplan. Musiplan holds no accountability whatsoever for content transmitted between users. Despite this, in the event that malicious activity has been detected we will take disciplinary action to ensure the safety of our platform is maintained. 

Using Musiplan as a child under the age of 13 

Due to data protection and safety laws usage for children under the age of 13 is more restricted. The student can register using their own name and if applicable their own email address, however a parent account must also be added in order for the parent to supervise. We will ask for verification that this has been created and may require written proof by the parent. This may be carried out by digital signature, approval via the parent's email account or by other means specified to you by Musiplan. The parent must agree to the terms and conditions on the child's behalf. The parent must frequently consult their Musiplan account to supervise the child's activity. In the event that the user is part of an organisation using Musiplan, the organisation is responsible for ensuring the child is supervised throughout their usage of Musiplan. Musiplan holds no accountability whatsoever for content transmitted between users. Despite this, in the event that malicious activity has been detected we will take disciplinary action to ensure the safety of our platform is maintained. 

What Musiplan is used for

Musiplan is solely to be used for the purpose of:
• Managing your tasks, lessons, reports, et cetera. If it is used for anything else, or
illegal purposes, action will promptly be taken.

Prohibited Activities

You may not access or use the website for any purpose other than that for which we make it
available. The website may not be used in connection with any commercial endeavours
except those that are specifically endorsed, or approved by us.
You therefore agree to, as a user of the website:
• Never to abuse any terms listed here
• Never attempt to damage the website
• Never log on to someone else’s account
• Never, in any way, abuse the staff of Musiplan
• Never, in any way, abuse the website of Musiplan
• Never attempt to copy or adapt Musiplan’s software, including but not limited to
HTML, CSS, Javascript or any other code.
• Never use abusive language or engage in any form of online bullying.
• Never attempt to reverse engineer any of the website’s software.
• Never attempt to circumvent or otherwise interfere with security-related features of
Musiplan
• Never use information obtained from the website to harass, abuse or harm another
person.
• Never use the website in a manner inconsistent with any applicable laws or
regulations.
• Never attempt to upload or transmit virus, Trojan horses or other material that
interferes with any part’s uninterrupted use and enjoyment of the website or that
modifies, impairs, disrupts or otherwise interferes with any aspect of the website.
Again, Musiplan may terminate your access to our services at any point should we deem
that you are in breach of these regulations. If you suspect another user is not abiding by
these requirements, you are obliged to contact us immediately at [email protected]
where we will respond within 48 hours.

Termination or suspending of accounts

If we take the decision to terminate or suspend your account for any reason, you are strictly
prohibited from creating a new account under your name, a fake or borrowed name, or the
name of any third party, even if you may be acting on their behalf. We reserve the right to
take appropriate legal action including without limitation pursuing civil, criminal and
injunctive redress, should this be necessary.
Privacy and Data
Our privacy policy may be accessed at musiplan.com/resources/policies/PrivacyPolicyNov19.pdf.
Interruption to Service
In the event of a planned outage, Musiplan will inform the affected parties at least one
week before the outage is to happen.
In the extraordinary circumstance of an unplanned outage, Musiplan still may not be held
liable for any losses of any kind incurred, financial or otherwise, as a result of the outage.
With this said, it must be noted that Musiplan cannot guarantee that the website will be
available at all times. Your usage of Musiplan signals your affirmation that we have no
liability whatsoever for any loss, damage or inconvenience caused by your inability to access
or use the website during downtime or discontinuance of the website. Nothing in these
terms of use will be construed to obligate us to maintain and support the website or to
supply any corrections, updates or releases in connection therewith.

Warranty


Musiplan and associated services are provided ‘as is’ without any kind of warranty. You
agree that your use of the services is at your sole risk. To the fullest extent permitted by law,
we disclaim all warranties, express or implied, in connection with the website.
We will assume no liability whatsoever for any
1) Errors, mistakes or inaccuracies of content and materials
2) Personal damage of any nature whatsoever resulting from your access to and use of
the website
3) Any unauthorised access to the secure servers used by us
4) Any interruption or cessation of transmission to or from the website
5) Any bugs, viruses, trojan horses or the like, which may be transmitted to or through
the website by any third party
6) Any errors or omissions in any content and materials or for any loss or domage of
any kind incurred as a result of the use of content posted, transmitted or otherwise
made available via the site.
You must use your best judgement and exercise caution, where appropriate.

Contacting Us and Support Services

In order to get in touch with us, receive further information regarding the website, or in
order to resolve a complaint, please get in touch with us at: [email protected].
Please note that your emails to us and communications with us will be recorded securely.
We ask that all communication to do with our services is processed via an official means of
contact – email, Twitter helpdesk, Tidio helpdesk or the Musiplan WhatsApp Express
Support service.
To report any suspected abuse of these terms, please contact us at [email protected]
immediately so we can resolve the situation. We will respond to emails at this address as
soon as is realistically possible; although we cannot make guarantees, we usually respond
within 24 hours.



By using Musiplan and associated services you acknowledge that you have read these
terms of service, understand them and will be bound by them.
The Musiplan Privacy Policy also applies to all users visiting the website. Please view the
link above for more information. Any other policies sent to you upon registration to Musiplan will also apply. 

The privacy policy can be found at this link: 


http://musiplan.com/resources/policies/PrivacyPolicy-Nov19.pdf 

All offers are available in accordance with the general terms and conditions (see above). 

Satisfaction Guarantee

Where the customer is not satisfied with Musiplan's services, a refund can be requested. Please contact [email protected] to do this, clearly stating the email registered on your account and the justification for refund. Musiplan will ask for added verification. Once approved, the refund will be issued to the account used for payment on Musiplan within 7 days. 


Note that the offer is only available for users who have purchased the applicable Musiplan service within the last 30 days. The refund will be issued minus any setup or customisation fees. This is not available to users who have been subscribed for more than 30 days, and does not apply to subscription renewals. 

The privacy policy can be found at this link: 


http://musiplan.com/resources/policies/PrivacyPolicy-Nov19.pdf